Sala Viva is published by Excess Pro Net LLC. You can delete your account and its data in either of these ways.
Open Profile > Settings > Delete my account and confirm. It happens immediately.
Email apps@excesspronet.com with the subject "Delete my Sala Viva account" and your account's email address, or your account ID (Profile > My ID). We delete it within 30 days.
Your name, email, login, profile and messages and, for hosts, the ID selfie and intro video. Any coins or points left in the account are lost.
Purchase and payout records, for as long as the law requires, no longer linked to your name. Moderation results and reports, for as long as they are needed for safety and appeals.
En la app: Perfil > Ajustes > Eliminar mi cuenta. Es inmediato.
Sin la app: escribe a apps@excesspronet.com con el correo de tu cuenta o tu ID (Perfil > Mi ID). La borramos en un máximo de 30 días.
Se borra: nombre, correo, inicio de sesión, perfil y mensajes y, para anfitriones, la selfi y el video. Las monedas o puntos que queden se pierden.
Se conserva: registros de compras y pagos el tiempo que exija la ley, sin vincularse a tu nombre, y resultados de moderación y reportes el tiempo necesario por seguridad.